Training Manager

31/03/2012 01:11

Job Title
Training Manager

Job Description

  • To plan, organize, design and deliver value-adding and effective Leadership & Management learning solutions in accordance with Global Resourcing Leaning & Development and to support managers' individual development plans and company's objectives.
  • To coach and develop employees at all levels including Leaning & Development team members to ensure delivery of high quality leadership and management development programs.
  • To ensure training and development procedures and standards remain compliant with Global Resourcing Leaning & Development, Business Partner, internal and external control standards, regulatory standards and in accordance with the annual and quarterly training plans.
  • Monitor progress made by trainees in achieving required proficiency and desired results by consistently maintaining the 90-day follow-up coaching with trainees and line managers after each learning intervention.


Skills Required


  • Extensive knowledge of learning and training process/cycle including channels and methodology
  • Effective facilitation and presentation skills
  • Excellent written and oral communication skills
  • Has previous people management experience
  • Ability to learn quickly & transfer knowledge appropriately
  • High analytical skills
  • Ability to lead and manage projects
  • Ability to develop & nurture people, ensuring effective guidance provided to all delegates
  • Ability to build rapport with & relate to a wide range of people
  • Ability to be creative/innovative
  • Experience in call centre training based role
  • Flexibility to work shifts & willing to travel.



Business Area/Department
Human Resources Department

Academic Qualifications
University graduate

Years of Experience
5-8 years of experience

Type of Opening
Full Time

Location
Cairo, Egypt

Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010.

 

recruit.hsbcglobalresourcing.com/AppForm.aspx?jobid=849

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