Mobile Operation Engineer (UNIX)
Vodafone
Role Purpose
is responsible to provide 24x7 monitoring operation and technical support for triple play Network , corresponding Infrastructure and integrated systems
Insure that All data links ,network elements and transfer points are up and running according to the agreed QoS, and operation standards
Respond to the network and platforms alarms through the different monitoring tools
Essence of Role/Key Accountabilities
• Ensure the Availability of triple play Network
• Monitor all the network elements and operational KPIs
• Manage and act promptly to all triggered alarms
• Escalate the critical cases to the operational support teams
• Develop the required scripts to enhance the operation
• Participate in providing the operation reports
• deliver the shift hand over report
• Update the operation logger tools
Role Dimension: Financial (limits/mandates), Non-Financial (customers/staff/stakeholders)
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Person Specification: Technical Skills/Professional Expertise
• Qualification / Experience:
o University Degree in telecommunication engineering ,systems Engineering or computer engineering,
o At least 1 / 2 year IT experience
• PC Knowledge:
o Professionalism dealing with Windows platforms , Microsoft office support
o Web analysis tools
• Technical skills:
o UNIX administration background
o Knowledge about triple play concepts and different setup scenarios
o Familiar with NOC environment and related operational flow & support experiences.
o Strong Remedy background
o Excellent knowledge on Networking theory – CCNA is a must
o Experience in dealing with Network managements software
o Network elements (Switches , Routers..) configuration
o Familiar with CRM applications
o ITIL Foundation and service management background
• Personal skills:
o Strong Conversational English skill
o Strong Business writing skills
o Very strong trouble shooting and analytical skills
• Business and Managerial skills:
o Understanding of the Telecommunications Market
o Working under stress and against very tight time line.
o Dynamic and Customer oriented
o Very good communication skills
Number of direct Subordinates
1 to 3
Direct Manager (title)
GSP SR. TEAM LEADER
APPLY HERE
www.vodafone.com.eg/vodafoneportalWeb/en/P611822281289121739558