IT Help Desk

27/04/2012 04:47

	Job Profile
	Job Code:	59167
	Employer	BDO Esnad
	Job Title	IT Help Desk
	Languages :	Very good command of English
	Country :	Egypt
	Job Category:	Information Technology
	Job Type:	Full Time
	Description :	1. First line support for the users 2. Answer staff questions in person and via phone and email on all company supported applications. 3. Troubleshoot desktops, laptops, IP phones, printers and networks problem. 4. Perform hardware and software installations. 5. Administrating the AD , Domain Controllers, File Servers , Exchange 6. ISA server administration 7. Terminal Server administration 8. Respond to users Tickets and requests 9. Make sure to follow the IT process and the COPC guidelines
	Qualifications :	1. Microsoft windows XP, Vista and Win7 2. Windows server 2003,2008 3. Office 2003, 2007 4. LAN, WAN troubleshooting 5. Good analytical skills for troubleshooting various applications 6. Antivirus and antispyware software awareness 7. A working knowledge with switches, routers, firewalls. 8. A working knowledge with AD, DNS, DHCP. 9. A working knowledge with ISA, Exchange servers 10. A working knowledge with Microsoft infrastructure 11. Understanding of Network, Voice and Security fundamentals 12. BSC of engineering or computer
	Gender :	Male
	Experience :	1 - 2 Years.
	Other Skills :	1. Working under pressure 2. Multi task responsibility 3. Good team player 4. Clear communication skills 5. Quick learner
	Compensations :	As per the company policy
	Salary (L.E.):	Negotiable
	Comments :	Please 7state 7the 7job 7title 7in 7the 7e-mail 7subject 7line.
	Job Contact Info.	calibers@bdoesnad.com