Customer Services Representative

Qatar District Cooling Company - Doha, Qatar

Job Description

Job Objective
Responsible for all issues relating to the customer services office and draft and develop all reports, contracts and databases, deal and advice clients on queries when required. Participate in solving customer related issues and/or problems and ensure all records, complaints, contracts and databases are logged and maintained in accordance to standards.

Key Responsibilities

Draft all customer related contracts and letters and deal with any customer related issues as they arise.
 Maintain client information within the client database/log and capture all information from therein and ensure correct information is included in letters, contracts.
Create and develop all customer related correspondence (including letters and contracts) and ensure that all client contracts are correct before sending out and participate in ensuring that clients sign contracts in a timely fashion.
Assist in preparation of regular status reports on all activities of the Customer Services Department, including, but not limited to number of customer complaints and queries, number of outstanding ICSA’s and number of ICSA’s prepared.
May meet with customers face to face to advice on the contracts/ICSA and deal with any queries arising. May involve the Senior Customer Services Representative when problems and/or issues cannot be solved by him/her.
Follow up with clients about the status of the ICSA and ensure client receives, signs and returns in a timely fashion.

Skills

Qualifications:
Secondary School
Professional certification from relevant institutions will be an added advantage.
Fluent in English and Arabic.
Job-Specific Skills
Excellent Customer Relation background
Advanced computer knowledge
High attention to detail
Very good level of awareness of Organization's operations including projects and initiatives.

Years of Experience: Min: 2 Max: 5

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www.bayt.com/en/job/?xid=1778188