Customer Service officer
04/06/2012 02:20
| Job Profile Print | ||
| Job Code: | 60245 | |
| Employer | TradeCorp S,A.Int. | |
| Job Title | Customer Service officer | |
| Languages : | Excellent level of speaking / writing English & French is a must, Spanish is a plus | |
| Country : | Egypt | |
| Job Category: | Administration, Customer Service | |
| Job Type: | Full Time | |
| Description : | 1. candidate will be reporting directly to the executive director of the region 2. receives customers inquiries, provides information requested on ascertains who can provide the information, and routes the request to the proper person. 3. maintains liaison with other departments for order completion 4. resolves customer questions related to orders 5.traces status of orders through expediting department and keep managers and customers updated. 6.contacts customers to ascertain data omitted on orders 7.has knowledge of product line, prices, margins, delivery time, various marketing promotional services and similar data as required 8.provides travel support for customers (invitation letters, hotel reservations, flight ticketsetc) 9.coordinate with the marketing team in implementing the added value program when needed 10.updates weekly different sales and margins reports for the executive director of the region 11.provides support in setting the annual budget of each area and its monthly actualization 12.assists in replacing the executive assistant when needed | |
| Qualifications : | * Background about logistics (incoterms, modes of transportation, shipping documents…etc) * Full command of ms office (word, excel, outlook and PowerPoint). | |
| Gender : | Female | |
| Experience : | 6 - 9 Years. | |
| Other Skills : | * High level of organization and accuracy * High communication skills * Fast learner and able to work in a team work | |
| Compensations : | Medical insurance, Mobile & end of year bonus | |
| Salary (L.E.): | Negotiable | |
| Comments : | Candidate 0should 0be 0able 0to 0travel 0outside 0the 0country 0if 0needed CVs 0should 0be 0sent 0within 03 0weeks 0only 0from 0the 0ad 0date. | |
| Job Contact Info. | Mrs. Yasmine Elleithy Executive Assistant E-mail: yelleisy@tradecorp.sapec.pt | |
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